Frequently Asked Questions

Kindly send an e-mail to clientservices@medicalpartners.ng with the full names of each individual as registered.
You can also reach us through our live chat for immediate response or click here to create a support ticket

Medical Partners Health plans are available for individuals 0 – 65years.

The list of Hospitals can be found on the MEDICAL PARTNERS website via Providers List
For further inquiries, please call 09070044211 or e-mail clientservices@medicalpartners.ng
You can also reach us through our live chat for immediate response or click here to create a support ticket

You can change your hospital on the Medical partner's website Customer Support or the Medical Partners HMO Mobile App. Alternatively, kindly contact our Client Service via email: or call: 09070044211
You can also reach us through our live chat for immediate response or click here to create a support ticket

Yes, you can book an appointment visit on the Medical Partners website Appointment Booking or the Medical Partners HMO Mobile App.

You can access your HMO ID card electronically by downloading the Medical Partners HMO Mobile App. for further assistance Kindly contact our Client services via or call 09070044211
You can also reach us through our live chat for immediate response or click here to create a support ticket

You can book an appointment on our website or you can contact us via clientservices@medicalpartners.ng or call 09070044211
You can also reach us through our live chat for immediate response or click here to create a support ticket

Kindly send complaints to our Client service via clientservices@medicalpartners.ng, the Medical Partners HMO Mobile App or call 09070044211
You can also reach us through our live chat for immediate response or click here to create a support ticket

Visit the Medical Partners website via Providers List to view the list of hospitals in your area. You can contact us via clientservices@medicalpartners.ng or call 09070044211 for further assistance.
You can also reach us through our live chat for immediate response or click here to create a support ticket

Health plan can be requested on our website (www.medicalpartners.ng) or you can contact us via clientservices@medicalpartners.ng or call 09070044211.
You can also reach us through our live chat for immediate response or click here to create a support ticket

Kindly provide a detailed medical report (as applicable), evidence of payment made, prescription sheet, referral note (if an investigation). These documents should be e-mailed to clientservices@medicalpartners.ng or via the Medical Partners HMO Mobile App
You can also reach us through our live chat for immediate response or click here to create a support ticket

Your baby can be added to your dependant list from as early as 6 weeks of age.

We offer dental care on all our health plans

For the Corporate Health Insurance plan, this can be requested from your HR. For further inquiries, please contact our client service for assistance via clientservices@medicalpartners.ng or call 09070044211.
You can also reach us through our live chat for immediate response or click here to create a support ticket

Our corporate and family plans allow up to a maximum of four dependants

Our Corporate and Family Health plans cover antenatal care and delivery.

No, most hospital visits are for primary care TREATMENT procedures and consultations which do not require immediate authorizations from us to be provided.

Some secondary care procedures do require pre-authorization by the hospitals. The hospital will request for this authorization through our provider's portal or by email. This process should take less than 10 minutes so please let us know if you stay longer. Please contact our client service for assistance via clientservices@medicalpartners.ng or call 09070044211.
You can also reach us through our live chat for immediate response or click here to create a support ticket

You can download the Medical Partners HMO Mobile App by search for the app on Google play store or
click

Enrollee profile can be updated via the enrollee portal

Kindly send a mail with the error message you are receiving to our Client service team via clientservices@medicalpartners.ng
You can also reach us through our live chat for immediate response or click here to create a support ticket

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